Warranty Information | Christmas Trees | Amazing Xmas
This warranty is exclusive to Amazing Xmas Artificial Christmas trees and excludes OPEN BOX / Final Sale items, wreaths, garlands and accessories.
Structural:
Artificial Christmas trees are covered under our 2 year, limited warranty, from the date of purchase. Most structural damage (exceptions to follow) to your tree is covered by said warranty. These damages include parts such as branches, hinges, and stands. Excluded from the warranty are flocking, loose tips, minor shedding and isolated burned out bulbs.
To begin the claim process contact our customer service team via our email info@amazingxmas.com and be sure to include photos/videos in your submission. Once received and deemed eligible under our warranty policy, an Amazing Xmas representative will contact you with a relevant resolution – this could include a part, section, a full item, or a resolution of comparable benefit (as determined by an Amazing Xmas representative).
Any structural damage to an item which was not exhibited in the first year of use, will be subject to review by a Troubleshooting agent, to determine if the item is eligible under the warranty or void, due to ‘self-inflicted’ damages.
Lighting:
For any lighting issues, please contact our customer service team via our email info@amazingxmas.com , and be sure to include photos/videos in your submission. An Amazing Xmas representative will respond with steps for troubleshooting the lighting issue. If troubleshooting is unsuccessful, an Amazing Xmas representative will provide a further resolution – this could include a part, section, a full item, or a resolution of comparable benefit (as determined by the Amazing Xmas representative).
Please do not administer any independent repairs, outside of the instructions directly provided by Amazing Xmas, as this may cause damage to your item, thereby voiding the warranty.
As each claim is unique, multiple photos/videos may be required to most accurately diagnose and resolve the matter. The resolution process may entail multiple correspondences, should the agent in charge of your case need to ask additional questions and request further instructions to be administered.
Exclusions and Extended Information:
Amazing Xmas is within their rights to determine if damage to an item is eligible for coverage under the warranty. General wear and tear or any damage caused by misuse, negligence, etc. is not covered under said warranty.
When submitting a warranty claim, please bear in mind that Amazing Xmas may no longer stock a particular product or model. You may have the option to wait for the item to be restocked, or a replacement of equal/comparable value will be issued.
Amazing Xmas is the party responsible for determining what is deemed of equal/comparable value.
The term of the warranty is not impacted by the processing of a warranty claim. The start and end times of the warranty term remain as before.
Only the original purchaser is covered under the Amazing Xmas limited warranty. Warranty coverage is not transferable.
Additionally, the limited warranty is not applicable to any Amazing Xmas item purchased from an unauthorized seller.
Warranty claims can only be processed for items used in the contiguous Australia.
CLEARANCE/OPEN-BOX ITEMS:
OPEN BOX / clearance items have a limited, 90 day warranty. All details of the 2 year limited warranty are applicable, the only difference being the length of coverage.
ACCESSORIES:
Amazing Xmas accessories include a limited 90 day warranty. These accessories include items such as: wreaths, garlands, 3’ trees, light sets, ornament sets, tree skirts and decorations. All details of the 2 year limited warranty are applicable, the only difference being the length of coverage.
All Amazing Xmas policies and warranties are subject to change. Amazing Xmas reserves the right to modify its policies at any time without notice.
EXTENDED WARRANTY:
Customers are able to purchase an extended warranty option on eligible products. The extension options are either an added 2 or 3 years. Extended warranty prices will be displayed at checkout and are calculated based on the total purchase price.
All details of the 2 year limited warranty are applicable, the only difference being the length of coverage.
The extended warranty is available for purchase at checkout and up to 30 days from the date of purchase.
Policies:
Price Match: Amazing Xmas does not offer price matching.
Coupon Codes: Only one coupon code may be used per transaction. Please note that ‘loyalty points’ are treated like coupon codes and cannot be combined with other coupon codes at checkout.
Loyalty Points: Loyalty points cannot be redeemed retroactively, after an order has been placed.
Shipping: For a complete list of our shipping, lost/damaged item and Package Protection policies please see our Shipping Policies page .
Refused Deliveries: Any items which are refused upon delivery, will be subject to a $75 fee per box.
Order Change Policy: We are unable to guarantee the fulfillment of order change requests. However, please use our email to contact us with an order change request, and we will do our best to fulfill it! If your order has been processed and prepared for shipment, it will not be eligible for adjustment. In this case, the customer is responsible to receive the item and then initiate the return process.
Address Change Policy: We are unable to guarantee the fulfillment of address change requests. However, please use our email or live chat to contact us with an address change request, and we will do our best to fulfill it! If your order has been processed and prepared for shipment, it will not be eligible for adjustment. In this case, the customer is responsible to receive the item and then initiate the return process.
Amazing Xmas is within their rights to reject or cancel any orders, due to such things as suspected fraudulent activity and product or pricing mishaps.